1. Objective

• To establish a structured process for handling complaints or grievances from users.
• To ensure a fair, prompt, and confidential resolution of issues reported by customers, vendors, and service providers.

2. How to Lodge a Grievance

You may submit your grievance using any of the following methods:

• Email: grievance@landlots.in
• Online: Fill the grievance form on www.landlots.in/contact
• Phone: Call our support team at +91-XXXX-XXXXXX during business hours
• Post: Write to us at our Indore office with full grievance details

3. Response Timelines

• Acknowledgement within 48 business hours of receiving the complaint.
• Initial resolution or status update within 5 working days.
• Complex cases will be resolved within a maximum of 15 business days.

4. Grievance Officer Details

As per Rule 5 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

• Name: Grievance Officer - Landlots
• Email: grievance@landlots.in
• Address: Landlots, Ashtbhuja Corporation Pvt Ltd, Indore, Madhya Pradesh - 452001

5. Legal Jurisdiction

All grievances and escalations are subject to the jurisdiction of courts in Indore, Madhya Pradesh, India. Users expressly waive any other jurisdiction in case of legal disputes.